Terms & Conditions

Thank you for ordering Malik Surgical products. It is our commitment to provide you with the highest
quality dental products. These terms and conditions apply in all instances except where other provisions are agreed to between Southern Implants and its business partners in advance by written agreement.

Order Processing & Shipping: Orders will be processed the same day if received before 2:00 pm PST and will be shipped within the continental US and Canada by second day delivery, unless otherwise specified.

Pricing: Prices are subject to change without prior notice.

Shipments: Malik Surgical is not responsible for any delays in shipment caused by the freight
company/courier.

Discrepancies: Be sure to check your purchase immediately upon receipt. Any discrepancies must be
reported to our customer service team within 48 hours of receipt of shipment.

Payment Terms: Payment is due in full within 30 days of invoice date.

Payment Options: Prepayment for first time orders will normally be required. We accept VISA, MasterCard, Discover and American Express. Payment by check should be mailed to our head office address at 1292 Nai Abadi,Kotli Loharan(WEST)Distt Sialkot,PAKISTAN. A fee of $20 will be applied to your account for any returned checks. Contact Customer Service for information regarding payment by wire transfer.

Service Charges: Service charges of 1 1⁄2% per month, 18% per annum, will be applied to balances carried over 30 days from invoice date. 

General Limited Warranty: Malik Surgical Industries. warrants that its products will be free of defects in

material and workmanship and shall be of merchantable quality. This warranty applies only to the original

purchaser. In the event of a defect, please notify Malik Surgical Customer Service of the defect prior to returning any product. Malik Surgical, at its option, will either repair or replace the product. Malik Surgical also offers a Limited Lifetime Warranty on implants and restorative components. Malik Surgical makes no other warranties, express or implied, except as set forth above.

Warranty Limitations: Purchaser assumes all risks and liability from the use of these products, whether

used separately or in combination with other products not provided by Malik Surgical. Malik Surgical strongly recommends proper implant training and strict adherence to surgical and prosthetic protocols as well as instructions for use when provided with our products.

Exchange Policy: For exchanges of product contact Malik Surgical’ Customer Service Department at+92 333-863-8407 or by email at customerservice@maliksurgical.com or your local distributor. Product exchange must be received within 30 days of the invoice date. Products received within 31-90 days of the invoice date are subject to a 15% restocking fee. No exchange over 90 days from invoice date are accepted.

Exchange Instructions: Wrap package securely and send in either a box or padded envelope. Do not send

merchandise in a letter envelope due to the risk of damage. Insure your shipment appropriately. Malik Surgical is not responsible for your shipping cost in exchanging product. Exchanges will not be accepted if freight has been charged to our account with our courier company.